Frequently Asked Questions

Yes! eKlinisyen is a mobile-friendly web application accessible from both iOS and Android devices. You can add it as a home-screen shortcut from your browser and use it like a native app. You can also manage all core operations directly from your phone via the WhatsApp bot.

The setup process is entirely cloud-based no software needs to be installed. Your account is created within 5 minutes. The full onboarding, including the WhatsApp bot integration, is completed within 24 hours. Our team guides you throughout the process.

Our pricing is offered in flexible packages based on clinic size and your needs. You can test all features with a 14-day free trial. For detailed pricing, get in touch with us or fill out the demo request form.

All your data is stored securely in ISO 27001-certified data centers located in Turkey. Full compliance with KVKK regulations is ensured, and your data is never transferred abroad under any circumstances.

With the WhatsApp bot, you can perform many operations with a single message: creating and canceling appointments, looking up client info, getting daily/weekly appointment lists, sending reminders, sharing satisfaction surveys and redirecting to Google reviews.

Your clients start the process by sending a message like "I'd like to book an appointment" to your clinic's WhatsApp number. The bot lists available dates and times for the client to choose from. The whole process takes only a few messages and it runs 24/7.

Yes, a WhatsApp Business API account is required to use the bot. But don't worry during setup our team handles the API application on your behalf for free and takes care of all the technical configuration.

Your plan includes a message quota. Standard plans give you thousands of messages per month, which is more than enough for most clinics. An unlimited message plan is also available for high-volume clinics.

Yes! Our AI reporting engine fully supports Turkish. You can ask natural-language questions like "Who is the most-booked specialist this month?" or "How much has my revenue grown in the last 3 months?". The AI delivers the answer with charts and tables.

No. Your data is processed only in real time to answer your questions and is never shared with any third party. The AI model does not store your data or use it for training. All processing takes place over encrypted channels.

AI reporting derives its answers directly from the real data in your database. Accuracy is above 95%. On complex queries, the system informs you and offers alternative perspectives where relevant.

Appointment reminders, birthday messages, post-session satisfaction surveys, Google review redirects, treatment follow-up reminders and payment notifications all run automatically. You set it up; the system handles the rest.

Yes, you can fully customize the content, timing and channel of reminder messages. You can send automatic WhatsApp reminders 24 hours before, 1 hour before, or any other time you choose before the appointment.

After the session, an automatic satisfaction survey is sent to your client. Clients who give high ratings receive a gentle nudge to leave a Google review. Those who give low ratings are offered a feedback form, creating an opportunity for improvement.

Yes, eKlinisyen is fully compliant with KVKK (Turkey's Personal Data Protection Law). Privacy notices, explicit consent forms and data processing flows are designed in line with the legislation. We undergo independent audits on a regular basis.

eKlinisyen integrates with WhatsApp Business API, Google Calendar, Google Maps, payment systems and accounting software. Thanks to API support, you can also connect it to your existing systems.