Post-session WhatsApp NPS survey, AI sentiment analysis, Google review redirect for high scorers. Measure satisfaction, hear churn early, raise your organic rating.
The assumption "no complaint = all good" makes you lose clients right under your nose.
The client doesn't complain they quietly choose another clinic. By the time you find out, it's too late.
The reception survey is empty; emails go unread. Response rate below 5% statistically meaningless.
Happy customers don't write reviews; those with a bad experience do. Your profile gets stuck at an average of 3.2.
"I'm not satisfied" with what? Waiting, price, attention, result… Who's going to classify open-ended answers?
No secretary intervention needed; the flow runs in the background after every session.
Overall NPS, breakdown by specialist, most-complained-about theme, latest organic Google review all at a glance. Instead of chasing low scores one by one, you see the root cause category and produce a lasting fix.
Our Google star rating went from 3.4 to 4.8 in 18 months. The NPS flow only routes happy customers to leave reviews; on top of that, the AI tells me every week things like "complaints about waiting times went up this week." Now I make decisions based on theme tags, not gut feeling.
14 days free, no card required. NPS flow, AI sentiment analysis and Google redirect are included in every plan.